FAQ

As the cheese is freshly cut for each delivery, it is often not 100% possible to match the exact desired weight. If the weight is too low, we simply add the missing piece. Of course, you will receive the ordered cheese quantity or sometimes even more.

The cheese is vacuum-sealed airtight. During the warmer seasons, special cooling materials are added to the packaging as needed. If high summer temperatures in July and August make delivery impossible, we will inform the affected customers separately via email.

The temperature is crucial. If it’s too warm, the cheese matures too quickly. If it’s too cold, the flavor suffers. If it’s too warm, the cheese begins to sweat and gradually dries out. Properly refrigerated (at about 8-12°C), the cheese can last approximately 3 months or longer.

We ship weekly via fresh delivery every Monday/Tuesday. The order deadline for shipping on Monday/Tuesday is always Sunday at 11:59 PM. The cheese is shipped via parcel service and should generally reach any destination in Austria and Germany within 48 hours (without guarantee). All other available countries by Friday at the latest. Public holidays during the week may cause delays in cheese delivery.

Yes, a minimum of 200 grams per selected cheese variety must be ordered per order.

Of course not. If you need a very large amount of cheese, it’s not a problem, and we will discuss this with you.

Thanks to our partnership with the postal service, we are able to ship at very low rates. Detailed information about shipping costs and the countries we deliver to can be found on our shipping information page.

In rare cases, technical issues may arise, for example, when using outdated browsers. Based on 2 years of experience, we have compiled the most common problems on a dedicated information page, providing quick help when things just don’t work as they should.

» Quick help when the order doesn’t work