PAYMENT

How convenient it is to pay at AlpenSepp® international.

It is very important to us to make the payment process as simple, convenient and modern as possible. In order to achieve this goal, it is necessary to offer all known and popular payment options. And we are constantly adding new technologies, as long as they are appealing and make sense. This makes it very easy for everyone to successfully place an order.

Our cheese subscriptions can be ordered with all payment methods. Automatic payment is currently possible by credit card, Apple Pay, Google Pay, Amazon Pay and PayPal. For all alternative payment methods, payment for the next delivery in the subscription must be confirmed manually beforehand.

As soon as we receive your bank transfer, we will prepare your enjoyment package for dispatch the following week on Monday. We wait a maximum of 14 days for the receipt of your transfer, after which we will cancel your order. Please note: bank transfers (also online) can take 2-3 working days. Therefore, we advise you not to pay in advance for urgent orders.

SOFORT is one of the most popular payment methods among customers when shopping online. This was reason enough for us to offer our customers the option of Sofort transfer as a convenient payment method. This will change on April 1, 2024.

In December 2023, it was announced that Klarna is taking over Sofort GmbH, the provider of Sofort transfer. As a result, our contractual relationship was terminated on March 31, 2024, thus ending the availability of Sofort transfer as of this date.

Whether Klarna will offer Sofort transfer as an independent payment option to merchants again, we cannot currently assess.

For payments by credit card, Giropay, iDeal, Bancontact and other payment methods, we use the financial service provider Stripe. The payment is made immediately, directly after the order.

In order to increase security when paying by credit card, we have decided to use the 3D-Secure security system for credit card payments. Information on this can be obtained from your bank. The previously sufficient 3-digit numerical code on the back of the credit card is no longer compatible with today’s security technology, i.e. credit card fraud is too easy. The financial protection of the customer is simply too important.

Stripe charges commission of up to 1,4% plus € 0,25 fixed fee for your payment. If you cancel your order, this amount will not be refunded to the merchant.

PayPal is now a household name worldwide for easy payment and maximum security for customers against fraud. The payment is made directly after the order. In order to make ordering as simple as possible without having to enter address data manually, registration for PayPal payment is already possible before the purchase is completed. For order processing we charge a service fee of 2% or an increased service fee of 4.99% outside the EEA (European Economic Area).

PayPal is expensive and time-consuming for the merchant. Unfortunately, PayPal clearly disadvantages Austrian merchants in fair competition with German merchants by means of reduced commissions.

PayPal charges commission of up to 3.4% plus €0.35 fixed fee. In addition, a surcharge of 1.99% applies to customer payments from outside the EEA. If the order is cancelled, this amount is not paid back to the merchant.

Amazon is very much appreciated by many people because it is simply “easy”. And because more and more people already have an Amazon account, payment via Amazon Pay is dramatically simplified. Before completing the order, log in and all address fields are automatically filled in with the data on the personal Amazon customer account. We charge a 2% service fee for order processing.

For the merchant, Amazon Pay is expensive and time-consuming to process. Unfortunately, Amazon clearly disadvantages Austrian merchants in fair competition with German merchants by means of reduced commissions.

Amazon charges a commission of up to 2,9 % plus a € 0,35 fixed fee. If the order is cancelled, this amount is not paid back to the merchant.

With Klarna‘s financial service, the customer can pay conveniently and risk-free with purchase on account or hire purchase. 100% risk-free because the ordered goods arrive before payment – therefore any seal suggesting a secure order is superfluous and invalid. The invoice is issued by Klarna and is sent by e-mail. The payment term of an order is up to 30 days. We charge a higher service fee of 5 % for the more complex order processing.

Please note: If payment by invoice is rejected, we recommend choosing an alternative payment method. We do not know the reason for a payment rejection by Klarna. If you have any questions in this regard, please contact Klarna customer service.

For the merchant, Klarna is expensive and time-consuming in terms of processing. Klarna charges a commission of up to 3,25 % plus up to € 1,69 fixed fee. If the order is cancelled, this amount is not refunded to the merchant.

We also use the financial service provider Stripe for payments via Apple Pay and Google Pay. Due to the payment release via fingerprint, this is the most modern and easiest payment method we offer.

Above all, however, shopping on your smartphone and tablet becomes child’s play. The address data is automatically filled in by the Apple or Google account and the purchase is completed by confirmation on the smartphone or fingerprint.

Stripe charges a commission of up to 1,4 % plus a € 0,25 fixed fee for your payment. If you cancel the order, this amount will not be returned to the merchant.

Bitcoin and Altcoin are referred to as cryptocurrencies and are based on blockchain technology. We use the Coinbase service and network to make payments. We strongly recommend that you ensure that the wallet and blockchain network used are compatible with the Coinbase network before making a payment.

Payment with cryptocurrencies is made directly from sender to recipient, independent of banks, and is secured by the tamper-proof blockchain technology and the Coinbase Network. We charge a 2 % service fee for order processing.

For the trader, cryptocurrencies are very risky and time-consuming due to considerable volatility. Transaction fees of up to 2,5 % are incurred during payment. If the order is cancelled, this amount is not refunded to the trader.

Printing and typesetting errors excepted. Status: 01.04.2024