Alpen Sepp Handels e.U.
6858 Schwarzach, AUSTRIA
Direct-Hotline: +43 664 2055557
Mo-Fr 9-18 Uhr
E-Mail: info (at) alpensepp.shop
Onlineshop: 24 hours, daily (24/7)
Frequently Asked Questions
Quick help without email and phone
What are the shipping costs for orders in the online shop?
Detailed information about shipping can be found on our shipping costs page.
Which payment methods are offered in the online shop??
Detailed information on payment can be found on our payment methods page. We offer several well-known payment methods to provide the customer with the simplest and most convenient method of payment. PayPal and credit card are two popular payment methods and are of course available.
As a company with a valid VAT ID, can I order an EU intra-community delivery??
Yes, that's possible. Enter your VAT number on the Cash page along with your invoice and delivery details. Your UID number is checked live. As soon as your order has been checked, it will be confirmed and you will receive your order confirmation with the UID number already taken into account. Please note that a VAT-exempt intra-Community delivery is only possible with a valid UID number and only to EU countries outside of Austria.
How long does the delivery take?
We ship all orders weekly fresh every Tuesday. Exceptions are possible delays due to public holidays. We collect all orders from Monday 00:00 to Sunday 22:00, pack them with fresh products from the cheese cellar and on Monday our parcel service takes care of shipping. This ensures that the order arrives at the customer within a few days, but above all in the same week.
Can I pick up the ordered goods in the Alpen Sepp shop?
Alpen Sepp is a pure cheese online shop and does not have any additional shop with opening hours. You determine the time at which you want to buy comfortably in our online shop, opening times determined by us are completely out of place here. You can reach our online shop 24/7 - 24 hours a day, 7 days a week.
What happens after I complete my order?
You complete your order by clicking on "Buy". After completion, you will immediately receive an order confirmation by e-mail. It lists the ordered products, all costs as well as the billing address and delivery address. Depending on the chosen method of payment, we will ship your order on the following working day or after receipt of your advance payment.
How do I get the invoice?
You will receive the invoice by e-mail in PDF format after completion by us. The parcel itself is accompanied by a delivery note.
Your order is a gift with direct shipping?
Please also state the different delivery address when placing your order. Additionally you have the possibility to add a personal comment to the gift, for example a thank you or a greeting. Please use the comment field on the cash page. We will print this greeting on the delivery note which always accompanies the parcel. You will receive the invoice itself as a PDF by e-mail.
How safe is shopping in the online shop?
Your order is encrypted starting with the checkout page from the moment you enter your personal information. The same applies to your customer area after login. We use a very secure 2048 bit encryption. Personal payment data such as credit card numbers are not stored. Therefore, it is also not possible to obtain information by legal means; we forward any legal inquiry to the appropriate financial company chosen by you. The Alpen Sepp Gourmet cheese shop has been checked for security and data protection and certified with the PCI DSS Compliant seal.