Our hotline for all cases +43 664 2055557 (Mon-Fri from 9 a.m. to 6 p.m.), simply write to us at info (at) alpensepp.shop or use the live chat here at the bottom left.
WHAT TO DO IF YOUR ORDER DOESN’T WORK?
Please pay attention to all mandatory fields! These mandatory fields can also be identified by clicking on the order button.
- Enter your personal data and address with homeRipened cheese likes it cool and moist. The best is a temperature of about 8-10 ° C at about 90% humidity. » More info/flat number
- Select the desired form of payment in the right column
- Accept the “General Terms and Conditions” and our “weekly delivery of fresh food” in the right column
- Click on the button “BUY PLEASE PAYMENT”
After selecting the form of payment the purchase is completed or you will be forwarded to the payment provider to carry out the payment. - Display order overview and you will receive an e-mail with all order details
Known obstacles that can make your purchase more difficult
Blocking by our automatic behavior detection of a spammer, hacker or bot
Our onlineThe purchase of food and cheese via the Internet. A big and very interesting topic in this area will probably be the easy and quick access to specialties such as - for examle - cheese. » More info shop is protected by an automatic international anti-spam network to protect our shop and our customer data. Unfortunately, automatic detections are not error-free. If, for example, the fields on the cash page are automatically filled with the Autofill function of the browser, the protectionTo protect the cheese wheel, it is put into salt bath or turned into dry salt. The salt removes water from the cheese and it dries faster. So the rind is formed. » More info system may interpret this incorrectly and activate a protection block.
At this moment you will be redirected to a “protection info page with tasks” where you can prove that you are human. If this does not work it is also possible on this page to initiate a check by our technical team.
Error message: 'Country is a required field'.
We use the technology of automatic country recognition based on the IP address. If this does not work, the country must be selected manually.
The shop does not work. No fields are displayed. Payment methods cannot be selected.
Disable blocking extensions in your browser
Blocker extensions disrupt extremely basic functions of any online shop. This can go so far that content can no longer be displayed, payment systems no longer function or an order can not be completed at all. The following are typical extensions which are known for problems with online shops. The only help is to deactivate them for our online shop:
- NoScript (http://www.google.at/search?q=noscript)
NoScript is a browser extension which prevents automatic JavaScript functions in the browser. The result is that e.g. a product can no longer be placed in the shopping cart. The order button is not functional or the forwarding to the payment provider such as PayPal, Sofortüberweisung or credit card does not take place.
- AdBlocker (http://www.google.at/search?q=adblocker)
AdBlocker is an extension which basically prevents unwanted and annoying advertisements. This extension will not affect your purchase. However, Adblocker can block the display of help or additional information about individual products.
The shop seems 'torn'. Fields and graphics are uselessly shifted.
Always use a current browser to surf the Internet – without exception!
From experience we can recommend the latest version of Google Chrome or Mozilla Firefox.
LIVE-CHAT for fast technical assistance
We introduced live chat for several reasons. The main reason was to quickly answer questions about the products. But also to be able to offer quick help something in the shop should not work. For a quick help it is always very helpful if we know which operating system and version you are using, name and version of the browser, error messages (if displayed) and a short descriptionCheese packaging must have certain markings. The purpose of these markings is to protect the consumer from deception and to announce the supply of certain information about the product. » More info what does not work.
Please understand if the chat is not open 24 hours a day. We are online as often as possible for you!
